Some questions you may be concerned about

Frequently Asked Questions

What's the lead time for orders?

Within the US, the estimated delivery time for standard shipping is 7-14 business days, depending on the destination. Expedited shipping options are available for an additional fee.
For more details on shipping methods, large volume orders, and international shipping, see our shipping policy

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Do you offer local pickup?

We don't offer local pickup at this time. 

What is your return policy?

At Trade, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

If you wish to initiate a return, please contact your dedicated customer care rep within 30 days of receiving your order. Our team will guide you through the return process.

For more details and return eligibility, see our return policy

Do you offer a product guarantee?

Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.